Our staff at Petit Bébé works hard to provide an unforgettable experience for each client, and our policies have been put in place out of respect for everyone. They help us keep our standards high while ensuring every client has the best possible experience.
Appointment Hours
We operate strictly by appointment only. We rarely, if ever, can accommodate walk-ins. Therefore, please be sure to call or book your appointment online before coming in.
Cancellation Policy
We understand that unforeseen circumstances may arise. Should you need to cancel your appointment, we ask for a minimum of 24 hours’ notice. While we try not to penalize anyone for not showing up for legitimate reasons, customers who repeatedly fail to show up at the reserved time while insisting on a new appointment would be asked to submit a non-refundable prepayment for future appointments.
This policy ensures that appointment times can be filled, allowing us to maintain the highest standards of care.
Customers who abuse our generous booking policy, e.g. cancelling with short notice, repeatedly failing to show up, etc. may be denied service.
Tardiness
While we do our best to accommodate late arrivals, we do schedule appointments at a specific time interval, depending on the package purchased. When one client is late, it affects the whole schedule and every client booked afterwards.
In most cases, 15 minutes is the maximum that we can allow for a late arrival and after this time, the late client will either forfeit part of their session (depending on how late the appointment starts) or be asked to reschedule the appointment.
Free Rescheduling
Sometimes babies are just not ready to show themselves, and that’s OK! For this specific reason, we do have a free rebooking policy, in case there are no pictures available from the appointment. Here are some of the policies we adhere to regarding the rebooking:
The rebooking is offered solely at the discretion of the sonographer, or other staff at Petit Bèbè. It cannot be requested. However, you are welcome to open a discussion with us if you are unsatisfied.
The rescheduled appointment has to take place within 1-3 weeks of the original appointment, and the times offered are based on our availability.
If your baby is still early in development and you aren’t satisfied with the pictures because they appear small and/or skinny – this does not constitute a rebooking offer. Please ensure that you book your appointment at a time during your pregnancy which coincides with how you expect the baby to appear.
Not all packages are eligible for a free rebooking. Please discuss more in further over the phone or email us!
Infection Spread Prevention Policy
To maintain a healthy environment for all, we ask that clients who are unwell reschedule their appointments. Please contact us to reschedule should you develop symptoms of any infectious illness.